If you have received a damaged or defective item, we will gladly replace the item at no additional cost.
Please contact us within 48 hours after receiving yours. Our online store does not accept returns or exchanges, once an item has been received, it cannot be returned.
We can only offer replacements at no additional cost if the criteria below are met: Items are defective - damaged / broken or soiled upon arrival. Packages lost in transit. We do not accept returns or refunds if the customer changes their mind after receiving their order. No refund can be made if the customer bought the products when they were sold. Note: The name of the store cannot be held responsible for lost or misdirected packages.
Please make sure that all the information you have provided is correct before submitting your order to avoid loss of mail or other incidents. the international customer must provide a telephone number.

If you have any other concerns, please contact our customer service by email at info@hair-brushy.com or by sending a ticket to our website

Customers are asked to enter the correct addresses carefully, otherwise the package will not be delivered.
Once the item is received at the warehouse, we can repack it, re-label it and reship it, but you should understand that this requires an additional cost. The processing and delivery costs are generally half as low as the order ... so be careful with the information you provide.

If you think you have entered the wrong address, you should contact us immediately to correct the error. Cancellation policy Can I cancel my order? Yes. Cancellations must be made within 24 hours of ordering.

Send us an email within 24 hours and let us know the reason why you want to cancel your order. We do not accept cancellation of orders outside the 24 hour window and / or due to standard shipping reason.

Please note that our standard shipping is published in the description of each product. All customers must be informed before concluding an order. All refunds will be made within 24 to 48 hours before the fund is reflected in the customer's bank account.

Please do not return your purchase to the manufacturer.
Send us an email stating your concern and attach a photo of the item (s) showing the size and its original packaging within 48 hours of receiving the order for a replacement or refund. Note: Our team will inspect / verify the photo (s) before making a replacement.

https://www.hairbrushy.co reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven't received a refund yet, double check your bank account and contact your credit card company, it may take some time before your refund is officially released .

If you've done all of this and still haven't received your refund, please contact by emailing us on our website